Delivery Policy

Thank you for choosing TONS Shop! We are committed to providing you with efficient, safe and reliable global/local delivery services. Please carefully read the following delivery terms to understand our shipping process and related policies.

1. Processing Time: All orders will be processed and packed within 1 to 3 working days (excluding weekends and public holidays) after payment is received. During peak sales periods or holidays, the order processing time may be extended by 1-2 working days. Please be patient. After the order is shipped, you will receive a confirmation email containing the tracking number (Tracking Number) for your convenience to check the package status at any time.

II. Customs Duties & Taxes
For international orders, the consignee may be required to bear the import duties, value-added tax (VAT), or related customs clearance fees imposed by the destination country/region’s customs.

These fees are generally not collected by TONS Shop and should be paid directly by the buyer to the local logistics provider or customs during the package clearance process. It is recommended that you familiarize yourself with the local customs policies before placing the order.

III. Incorrect Address and Delivery Issues (Incorrect Address & Delivery Problems)
Address Accuracy: Please carefully verify your delivery address during the checkout process. If the package is returned due to incorrect, incomplete information provided by the buyer or failure to be signed for, the shipping cost for re-delivery shall be borne by the buyer.

Package Loss or Damage: If your package is unfortunately lost or severely damaged during transportation, please take photos as evidence within 48 hours of receiving the package and contact our customer service team (email: [fill in your email]). We will assist you in filing a claim with the logistics carrier or arranging for a replacement shipment.